General enquiries
Ideas, feedback and anything else about the site or the game.
Typical reply: within 2 working days
Signal the harbour office
Contact Musitu Bass Marina
Pick the address that fits your question and write to us by email. There is no form on this site: your message goes straight from your own mail app to our team.
Player support
The flag wheel, the crew, controls, display problems or scores that look wrong.
Typical reply: within 1 working day
Privacy
Questions about browser storage or requests about your personal data.
Typical reply: within 7 days
Legal
Questions about the terms, intellectual property or formal notices.
Typical reply: within 10 working days
Accessibility and feedback
Barriers with keyboard, screen reader, contrast or language — tell us and we will look at it.
Typical reply: within 3 working days
Website
The official home of the game.
Operator
Musitu Bass Marina is developed and operated by GAMPROTECT LTD.
Office hours
Monday to Friday, 08:00–18:00 UTC. We answer players from every time zone; messages sent at weekends are handled on the next working day.
What to include
- Your browser and its version
- Your device and operating system
- The site language you were using
- A screenshot, if something looks wrong
- The wave you were on when it happened
Never send
- Passwords or login codes
- Bank card or payment details
- Copies of identity documents
Quick answers
Can I win anything here?
No. The game has no prizes of any kind, and shells, points and pennants have no value outside the game.
Why did the flag wheel not appear?
It spins once per browser session. Close all tabs of the site or start a new session to see it again.
My best score disappeared.
Scores live only in your browser. Clearing site data or using a private window removes them, and we cannot restore them.
Do you have a phone line?
No. We work by email only, which lets us answer every message carefully and in writing.
We usually answer within a few working days. Please never send passwords, payment details or identity documents by email. Read how we handle your messages in the privacy policy